We are a specialist business Telecoms training company, offering technical training on your workplace telephone system.
ON-SITE TRAINING ANYWHERE IN THE WORLD, LIVE REMOTE SESSIONS, BESPOKE VIDEO CREATION AND LEARN VIA THE
TELECOMS E-LEARNING ACADEMY
ON-SITE TRAINING ANYWHERE IN THE WORLD, LIVE REMOTE SESSIONS, BESPOKE VIDEO CREATION AND LEARN VIA THE
TELECOMS E-LEARNING ACADEMY
CALL NOW 01908 106230
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Handset Users…do you have a Handset question?
How do I transfer a call? Can I add a number as contact in the Directory? Where do I plug in my headset? How can I forward to my mobile? What does DND mean? Voicemail Users…do you have a Voicemail question? Can I re-record my greeting? How do I change my password? Can I access my mailbox remotely? What is Voicemail to Email? |
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Switchboard Operators…do you have a Console question?
What is a Park bay? Where are my queuing calls? Can I page the company with announcements? How many calls can I handle at once? What does BLF mean? Softphone Users…do you have a PC-based phone question? How do I log on? Can I use my softphone at home? Can I make a video call? Can I upload my Outlook Contacts? Can I see if my colleagues are away from their desk? Mobile App users…do you have a question? Will my mobile app work on my Android mobile? Will it use my data? Can I see my colleague’s presence? Can I instant message my colleagues? Can I dial my mobile contacts via my app? |
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Call Centre Managers…do you have a question?
How do I view my agents live? How can I check we are reaching our service level? How do I create a Wallboard? How do I schedule a report? What does ASA and AWT mean? How many calls did we answer last week? Why is my agent unavailable? Who is my top performer? Telecoms and IT support staff…do you have a question? What’s the difference between a Pickup Group and a Hunt Group? How do I create an Auto Attendant? How do I change the music on Hold? How do I route a new DDI to the HR Department? How do I create a Group Mailbox? How do I bar International dialling? How do I program user buttons? What does SMDR do, what is VoIP, and are we IDSN or SIP? |
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"We are always confident that when Telephone-trainers.com carries out training on our behalf, care will be taken by them to treat our customers with the utmost courtesy and professionalism."
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