Telephone Trainers
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Discover Technical Telecoms Training
​​We are a specialist business Telecoms training company, offering technical training on your workplace telephone system.
ON-SITE TRAINING ANYWHERE IN THE WORLD, LIVE REMOTE SESSIONS, BESPOKE VIDEO CREATION AND LEARN VIA THE
TELECOMS E-LEARNING ACADEMY​


CALL NOW 01908 106230

Handset Users…do you have a Handset question? 
How do I transfer a call? Can I add a number as contact in the Directory? Where do I plug in my headset? How can I forward to my mobile? What does DND mean?


Voicemail Users…do you have a Voicemail question? 
Can I re-record my greeting?
How do I change my password? Can I access my mailbox remotely? What is Voicemail to Email?  
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Switchboard Operators…do you have a Console question? 
What is a Park bay? Where are my queuing calls? Can I page the company with announcements? How many calls can I handle at once? What does BLF mean? 


Softphone Users…do you have a PC-based phone question? 
How do I log on? Can I use my softphone at home? Can I make a video call? Can I upload my Outlook Contacts? Can I see if my colleagues are away from their desk? 


​​Mobile App users…do you have a question?
Will my mobile app work on my Android mobile? Will it use my data? Can I see my colleague’s presence? Can I instant message my colleagues? Can I dial my mobile contacts via my app? 

​Call Centre Managers…do you have a question?
How do I view my agents live? How can I check we are reaching our service level? How do I create a Wallboard?
How do I schedule a report? What does ASA and AWT mean?
How many calls did we answer last week? Why is my agent unavailable? Who is my top performer?

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Telecoms and IT support staff…do you have a question?
What’s the difference between a Pickup Group and a Hunt Group?
How do I create an Auto Attendant? How do I change the music on Hold? How do I route a new DDI to the HR Department?
How do I create a Group Mailbox? How do I bar International dialling? How do I program user buttons?
What does SMDR do, what is VoIP, and are we IDSN or SIP?

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"We are always confident that when Telephone-trainers.com carries out training on our behalf, care will be taken by them to treat our customers with the utmost courtesy and professionalism."
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Telephone Trainers Ltd Office:
No 1, 92 Rowditch Furlong, Redhouse Park
Milton Keynes
​MK14 5FU
Registered Office:
31 Walker Avenue, Wolverton Mill East
Milton Keynes
MK12 5TW
Registered in England No: 06612155
VAT No: 928 6728 77
Call us - 01908 106230
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  • Home
  • About us
  • Training Courses
  • Live Training
  • e-Learning
  • Telecom Dealers
  • Contact us