Our telephone training takes place in your normal working situation, using the actual telephones and software, and programming software clients that trainees will use when fully trained. On-site telecoms training has a general reputation as most effective for trainees to continue efficiently to carry out their telecoms usage, programming and own in house training of future new employees. It involves employee training at the place of work while he or she is doing the actual job, or in pre-organised classroom training sessions, based around hands-on interaction with your new or old telephone system. Sometimes training can occur by using web-based technology or video conferencing tools.
Our telephone trainers also offer consultations on your new or current telephone systems. Looking into how you currently use your system, making suggestions on how programming could be tweaked and changed to improve your current usage, or to improve on call handling methods, and informing you of additional products which may be available on your system that you may not have been aware of. Which could help improve the level of communication across your company and interactions with your customers.
Telephone handset and voicemail training sessions we believe are essential to the smooth and efficient running of your company.
Making sure your staff are aware of all the features and benefits that telephone handsets can offer. And ensuring call are dealt
with quickly and effectively.
System administration training is available to teach new administrators how to manage and control a variety of system features. This type of training is especially important when new administrators have little or no previous telecom knowledge or experience, but it is equally important at all levels to ensure the new system is utilized to its maximum capability.
Administration days or Call Centre Software training days take one full day to train.
day: 9:30 - 16:00
09:30 - 10:45 (Handset & VM session for up to 8 People)
10:45 - 12:00 (Handset & VM session for up to 8 People)
12:00 - 12:45 Lunch
12:45 - 14:00 (Handset & VM session for up to 8 People)
14:00 - 15:15 (Handset & VM session for up to 8 People)
15:15 - 16:30 (Handset & VM session for up to 8 People)
day: 9.30 - 13.00
Switchboard training takes half a day (3-4 hours for up to 3 people) If you want to train more than 3 people you may need to extend the day to a full day to ensure everyone gets to actually have hands on training on the switchboard.
Super User sessions can also be organised to show advanced system features in order to provide an ongoing training service to their colleagues once the trainers have left the site.