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Telephone Trainers Ltd has been established for over 26 years and we are an on-site telephone system training company specialising in many telephone systems including:
Five9 8x8 Gamma Horizon Hosted System 3CX Avaya IP Office Avaya ACM/Aura iPECS Systems Cisco Evonex To see the full details of products we cover go to the training courses page. |
Founder - Terri Griffiths
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Our telephone training can take place in your normal working situation, using the actual telephones and software, and programming software clients that trainees will use when fully trained.
On-site telecoms training has a great reputation with trainees to continue to efficiently carry out their telecoms usage, programming, and own in-house training of future new employees. It involves employee training at the place of work while he or she is doing the actual job, or in pre-organised classroom training sessions, based around hands-on interaction with your new or old telephone system.
We also train all courses remotely using tools such as Teams, if you prefer.
Our telephone trainers also offer consultations on your new or current telephone systems: looking into how you currently use your system, making suggestions on how programming could be tweaked and changed to improve your current usage, how to improve on call handling methods, and informing you of additional products which may be available on your system that you may not be aware of. This could help improve the level of communication across your company and interactions with your customers.
On-site telecoms training has a great reputation with trainees to continue to efficiently carry out their telecoms usage, programming, and own in-house training of future new employees. It involves employee training at the place of work while he or she is doing the actual job, or in pre-organised classroom training sessions, based around hands-on interaction with your new or old telephone system.
We also train all courses remotely using tools such as Teams, if you prefer.
Our telephone trainers also offer consultations on your new or current telephone systems: looking into how you currently use your system, making suggestions on how programming could be tweaked and changed to improve your current usage, how to improve on call handling methods, and informing you of additional products which may be available on your system that you may not be aware of. This could help improve the level of communication across your company and interactions with your customers.
Testimonials
Lisa Brown - Senior Project Manager at Cinos
"Terri has been an invaluable partner in supporting the successful roll‑out of Webex to 24,000 users across a national police force, as well as assisting with the training requirements for a new contact centre deployment. Terri brought exceptional training coordination skills and delivered expert train‑the‑trainer consultation, ensuring a smooth and well‑structured programme from start to finish.
With extensive experience across both private and public sector organisations, Terri quickly understood the operational challenges and the adoption strategy required to drive meaningful end‑user engagement. She developed a series of concise, user‑focused Webex training videos tailored specifically to the needs of the audience, including additional features that users may typically overlook. These resources proved highly effective, giving staff the flexibility to self‑train at their own pace and revisit specific topics as needed. Hosted on the customer’s internal SharePoint site, the videos provided an accessible and efficient learning solution.
I highly recommend Terri. She is dependable, knowledgeable, and someone I trust completely to deliver high‑quality training every time. She will not disappoint.."
"Terri has been an invaluable partner in supporting the successful roll‑out of Webex to 24,000 users across a national police force, as well as assisting with the training requirements for a new contact centre deployment. Terri brought exceptional training coordination skills and delivered expert train‑the‑trainer consultation, ensuring a smooth and well‑structured programme from start to finish.
With extensive experience across both private and public sector organisations, Terri quickly understood the operational challenges and the adoption strategy required to drive meaningful end‑user engagement. She developed a series of concise, user‑focused Webex training videos tailored specifically to the needs of the audience, including additional features that users may typically overlook. These resources proved highly effective, giving staff the flexibility to self‑train at their own pace and revisit specific topics as needed. Hosted on the customer’s internal SharePoint site, the videos provided an accessible and efficient learning solution.
I highly recommend Terri. She is dependable, knowledgeable, and someone I trust completely to deliver high‑quality training every time. She will not disappoint.."
Jordan Puopolo - Project Manager of BDR Group
"Here at BDR Group we provide telephony services for 8x8 and iPECS. Throughout the first year of using Terri to assist train our customers, we have had non stop amazing feed back. Whether it be a contact centre, analytics or basic call flow training, Terri always caters to the customers requirements and never afraid to help out with little bits of programming changes on the day. Couldn’t recommend utilising Terri more than enough with the experience and knowledge she brings to the training."
"Here at BDR Group we provide telephony services for 8x8 and iPECS. Throughout the first year of using Terri to assist train our customers, we have had non stop amazing feed back. Whether it be a contact centre, analytics or basic call flow training, Terri always caters to the customers requirements and never afraid to help out with little bits of programming changes on the day. Couldn’t recommend utilising Terri more than enough with the experience and knowledge she brings to the training."
Garry Bloomfield - Managing Director of West Pier Telecoms
"We’ve worked closely with Terri for a number of years now, and our relationship with her is genuinely important to us. Terri is a key part of our team at West Pier Technologies.
The feedback we consistently receive from our customers about both her in-person and online training is excellent. Clients regularly tell us how clear, practical and easy to follow her sessions are, and how much more confident their teams feel afterwards.
Terri understands our solutions, our customers and the way we work. That alignment makes a real difference. We trust her completely to represent our brand and deliver training to the standard our customers expect.
We value the partnership greatly and look forward to continuing to work together for many years to come."
"We’ve worked closely with Terri for a number of years now, and our relationship with her is genuinely important to us. Terri is a key part of our team at West Pier Technologies.
The feedback we consistently receive from our customers about both her in-person and online training is excellent. Clients regularly tell us how clear, practical and easy to follow her sessions are, and how much more confident their teams feel afterwards.
Terri understands our solutions, our customers and the way we work. That alignment makes a real difference. We trust her completely to represent our brand and deliver training to the standard our customers expect.
We value the partnership greatly and look forward to continuing to work together for many years to come."
Tony Webb - Service Delivery Manager of Annodata
"I have found Terri to deliver professional end user training with an assured knowledgable approach, always flexible and understanding of our customers requirements."
"I have found Terri to deliver professional end user training with an assured knowledgable approach, always flexible and understanding of our customers requirements."
Saul Branch - Operations Director at Focus Group
"Focus Group are one of the Telecoms biggest UK resellers, we install telephone systems all around the UK with our own engineering team. However, we do outsource our end user training to Terri Griffith's company and we have no regrets in using her services."
"Focus Group are one of the Telecoms biggest UK resellers, we install telephone systems all around the UK with our own engineering team. However, we do outsource our end user training to Terri Griffith's company and we have no regrets in using her services."
Rob Lister - Sales and Marketing Director at Lister Communications Ltd
"Terri has proved time and time again that she can deliver really good training to our clients on how best to use their telephone systems, and in particular the applications such as the Call Centre Training."
"Terri has proved time and time again that she can deliver really good training to our clients on how best to use their telephone systems, and in particular the applications such as the Call Centre Training."
