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Telephone Trainers Ltd has been established for over 21 years and we are an on-site telephone system training company specialising in many telephone systems including:
Gamma Horizon Hosted System Avaya IP Office Avaya ACM/Aura iPECS Systems Cisco To see the full details of products we cover go to the training courses page. |
Founder - Terri Griffiths
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Our telephone training can take place in your normal working situation, using the actual telephones and software, and programming software clients that trainees will use when fully trained.
On-site telecoms training has a great reputation with trainees to continue to efficiently carry out their telecoms usage, programming, and own in-house training of future new employees. It involves employee training at the place of work while he or she is doing the actual job, or in pre-organised classroom training sessions, based around hands-on interaction with your new or old telephone system.
We also train all courses remotely using tools such as Teams, Zoom or Google Meet, if you prefer.
We have released in 2021 the Telecoms E-Learning Academy, which offers all end user courses at the click of a button, so you can learn in your own time and at your own pace, wherever you are.
Our telephone trainers also offer consultations on your new or current telephone systems: looking into how you currently use your system, making suggestions on how programming could be tweaked and changed to improve your current usage, how to improve on call handling methods, and informing you of additional products which may be available on your system that you may not be aware of. This could help improve the level of communication across your company and interactions with your customers.
On-site telecoms training has a great reputation with trainees to continue to efficiently carry out their telecoms usage, programming, and own in-house training of future new employees. It involves employee training at the place of work while he or she is doing the actual job, or in pre-organised classroom training sessions, based around hands-on interaction with your new or old telephone system.
We also train all courses remotely using tools such as Teams, Zoom or Google Meet, if you prefer.
We have released in 2021 the Telecoms E-Learning Academy, which offers all end user courses at the click of a button, so you can learn in your own time and at your own pace, wherever you are.
Our telephone trainers also offer consultations on your new or current telephone systems: looking into how you currently use your system, making suggestions on how programming could be tweaked and changed to improve your current usage, how to improve on call handling methods, and informing you of additional products which may be available on your system that you may not be aware of. This could help improve the level of communication across your company and interactions with your customers.
Testimonials
Tony Webb - Service Delivery Manager
"I have found Terri to deliver professional end user training with an assured knowledgable approach, always flexible and understanding of our customers requirements."
Saul Branch - Operations Director at STL Communications
"STL Communications are one of Samsungs Telecoms biggest UK resellers, we install Samsung telephone systems all around the UK with our own engineering team. However, we do outsource our end user training to Terri Griffith's company and we have no regrets in using her services."
"STL Communications are one of Samsungs Telecoms biggest UK resellers, we install Samsung telephone systems all around the UK with our own engineering team. However, we do outsource our end user training to Terri Griffith's company and we have no regrets in using her services."
Rob Lister - Sales and Marketing Director at Lister Communications Ltd
"Terri has proved time and time again that she can deliver really good training to our clients on how best to use their telephone systems, and in particular the applications such as the Call Centre Training."
"Terri has proved time and time again that she can deliver really good training to our clients on how best to use their telephone systems, and in particular the applications such as the Call Centre Training."
