Freephone - 0808 281 0290

System Support

Training Courses
AVAYA I​P OFFICE
  • Handset and/or Voicemail Training 54 series, 56 series, 1600’s,1400 and 96/95 series handsets and voicemail.
  • Phone Manager Lite/Pro Training.
  • One-X Portal and Video Soft phone / One X Communicator.
  • One-X Mobile/ Preferred Mobile.
  • Equinox Desktop and Mobile
  • Web Conferencing Collaboration.
  • System Administration Training up to Release 11
  • Voicemail Pro Administration Training.
  • CCC and CCR  Agent, Supervisor and Administration Training.
  • ACCS Agent, Supervisor and Administration Training.
  • ​IPOCC Agent, Supervisor and Administration Training.
  • ICR Agent, Supervisor and Administration Training.
  • XIMA/CHRONICALL/AVAYA CALL REPORTER Agent, Realtime, Recording and Reporting

ipecs cloud and ipecs ucp telephone systems

  • All 9000 series handsets and Voicemail
  • UCE/UCS Soft phone
  • UCE/UCS Mobile App
  • Phonelink 
  • User Web Portals
  • Cloud Manager Web Portal / UCP Admin tool
  • Cloud and UCP Attendant Consoles
  • iCall (Tollring) Call Centre product


​
GAMMA HORIZON
  • A and Polycom Handsets and Voicemail.
  • Soft Client
  • Smart Phone App
  • Receptionist Console
  • Integrator
  • Agent Client
  • Supervisor Client
  • Akixi Reporting
  • User Web Portal.
  • User Admin Portal.​​​​

ACS (AVAYA Cloud Solution)

  • All UC and CC handsets and Voicemail
  • One-X Communicator
  • Conference Meet me
  • ANAV Agent Desktop
  • ANAV Supervisor and Reporting
  • ACS ACM Back Office Administration
  • ACS Call Centre and Basic Vectoring Administration
  • ACR Avaya Call Recording
SAMSUNG
  • Officeserv 5000 Series, IP Handsets SMTi handsets, WIFI Handsets and Analogue Handsets and Voicemail.
  • Xchange Ops Console
  • Xchange Integrator
  • iPhone and Android Apps
  • Soft phone and Communicator
  • Admin Training on MMC codes and Installation Tool.
AVAYA CM/AURA
  • 46 series, 56 series and 96 series Handsets Voicemail
  • One-X Attendant Console and OSPC.
  • One-X Portal
  • One-X Communicator.
  • One-X Mobile.
  • Agent and CMS Supervisor
  • ASA – Avaya Site Administrator Tool.
  • AACC Administrator, Supervisor and Agent.
CISCO
  • 79, 89 and 99 series Handsets, Unity Voicemail and Cisco Call Manager (CCM).
  • Attendant Console (CUBAC) and ARC Console.
  • UCCX and Finesse Agent & Supervisor.
  • Unity Personal Communicator (PCA).