Telecoms Training Courses - Telephone Trainers

Below are details of all the training courses we specialise in. If any telephone systems are not listed, we are an agency for many other telecoms trainers and can generally source a trainer for most systems.

3CX

Handset Training on Yealink, SNOM & Fanvil handsets
3CX Web Client User Training
3CX Phone App
iOS & Android Mobile Apps
Voicemail User
Receptionist/Switchboard
Supervisor/Agent
3CX Web Client Admin Training V20
3CX Management Console Admin Training Up to V18
XIMA CCAAS on 3CX Agent, Realtime, Recording and Reporting

Gamma Horizon

Polycom Handsets and Voicemail
Horizon Collaborate Desktop and Mobile App
Receptionist Console
Integrator
Agent Client
Supervisor Client
Akixi Reporting
Horizon Contact Agent
Horizon Contact Supervisor
Horizon Contact Admin
User Web Portal
User Admin Portal

iPECS Cloud and UCP

All i-series handsets & 90 series handsets and Voicemail
UCE/UCS Softphone
UCE/UCS Mobile Apps iOS & Android
iPECS ONE Softphone & Mobile Apps iOS & Android
Phonelink
User Web Portals (Cloud and UCP)
Cloud Manager Web Portal/UCP Admin tool
Cloud and UCP Attendant Consoles
iCalls (Tollring) Call Centre product
iPECS Analytics

8x8

All Polycom & Yealink series handsets and Voicemail
X2 - X4 PC & Mobile Clients
X6 - X8 Agent Clients
X6 - X8 Supervisor Clients

8x8 User Portal
8x8 Frontdesk
Standard Essentials/Supervisor Analytics Reporting
VCC Supervisor & Analytics Reporting
8x8 Telephone System Admin
VCC Administration

Avaya IP Office

Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and voicemail
One X Communicator
One-X Mobile
IX Workplace Desktop and Mobile App
Web Conferencing Collaboration
System Administration Training up to Release 11
Voicemail Pro Administration Training
ACCS Agent, Supervisor and Administration Training
XIMA/CHRONICALL/ACR Agent, Realtime, Recording and Reporting

Avaya Aura/CM

Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and Voicemail
Workplace Attendant Console and One-X Attendant Console
One-X Portal and Video Soft phone / One X Communicator
One-X Mobile/ Preferred Mobile
IX Workplaces and Mobile App
Agent and CMS Supervisor
ASA – Avaya Site Administrator Tool
AACC Administrator, Supervisor and Agent

Cisco

78, 79, 88 and 99 series Handsets & Voicemail
Cisco Call Manager (CCM) & Self Care Portal
Jabber
WebEx Client (Calling, Meetings & Spaces)
WebEx Training Centre
WebEx Events Centre
Attendant Console Standard and Advanced Console (ARC)
UCCX/UCCE and Finesse Agent & Supervisor
CUIC Reporting