Telecoms Training Courses - Telephone Trainers

Below is details of all the training courses we specialise in. If any telephone systems are not listed, we are an agency for many other telecoms trainers and can generally source a trainer for most systems.

Avaya IP Office

Handset and/or Voicemail Training 1600’s,1400, 96/95 series handsets, J Series and voicemail.
Phone Manager Lite/Pro Training.
One-X Portal and Video Soft phone / One X Communicator.
One-X Mobile/ Preferred Mobile.
IX Workplaces/Equinox Desktop and Mobile
Web Conferencing Collaboration.
System Administration Training up to Release 11
Voicemail Pro Administration Training.
ACCS Agent, Supervisor and Administration Training.
XIMA/CHRONICALL/ACR Agent, Realtime, Recording and Reporting

Gamma Horizon

Polycom Handsets and Voicemail.
Soft Client
Horizon Collaborate Desktop and Mobile App
Receptionist Console
Integrator
Agent Client
Supervisor Client
Akixi Reporting
Horizon Contact Agent
Horizon Contact Supervisor
Horizon Contact Admin
User Web Portal.
User Admin Portal.

Avaya Aura

Handset and/or Voicemail Training 1600’s,1400, 96/95 series handsets, J Series and voicemail.
One-X Attendant Console and IX Equinox Console

One-X Portal and Video Soft phone / One X Communicator.
One-X Mobile/ Preferred Mobile.
IX Workplaces/Equinox Desktop and Mobile

Agent and CMS Supervisor
ASA – Avaya Site Administrator Tool.
AACC Administrator, Supervisor and Agent.

iPECS Cloud and UCP

All 9000 series handsets and Voicemail
UCE/UCS Soft phone
UCE/UCS Mobile App
Phonelink
User Web Portals
Cloud Manager Web Portal / UCP Admin tool
Cloud and UCP Attendant Consoles
iCall (Tollring) Call Centre product

Cisco

78 and 88 series Handsets & Voicemail
Cisco Call Manager (CCM) & Self Care Portal
Jabber

Attendant Console Standard and Advanced Console (ARC)
UCCX/UCCE and Finesse Agent & Supervisor
CUIC Reporting
WebEx Meetings
WebEx Training Centre
WebEx Events Centre