Telephone Trainers
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Training Courses

Below are details of all the training courses we specialise in. If any telephone systems are not listed, we are an agency for many other telecoms trainers and can generally source a trainer for most systems.


New! - 3CX

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  • Handset Training on Yealink & Fanvil handsets
  • 3CX Web Client User Training
  • 3CX Phone App
  • iOS & Android Mobile Apps
  • Voicemail User 
  • Receptionist/Switchboard
  • Supervisor/Agent
  • 3CX Web Client Admin Training (FREE/SMB/STARTUP)
  • 3CX Management Console Admin Training (PRO/ENT)
  • 3CX CFD (Call Flow Designer) **Coming soon!
  • ​​XIMA CCAAS on 3CX Agent, Realtime, Recording and Reporting
Book Today

Avaya IP Office
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  • Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and voicemail
  • One X Communicator
  • One-X Mobile
  • IX Workplace Desktop and Mobile App
  • Web Conferencing Collaboration
  • System Administration Training up to Release 11
  • Voicemail Pro Administration Training
  • ACCS Agent, Supervisor and Administration Training
  • ​​XIMA/CHRONICALL/ACR Agent, Realtime, Recording and Reporting
Book Today

Gamma Horizon
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  • Polycom Handsets and Voicemail
  • Soft Client
  • Horizon Collaborate Desktop and Mobile App
  • Receptionist Console
  • Integrator
  • Agent Client
  • Supervisor Client
  • Akixi Reporting
  • Horizon Contact Agent
  • Horizon Contact Supervisor
  • ​Horizon Contact Admin
  • User Web Portal
  • User Admin Portal​​​​
Book today

Avaya Aura/CM
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  • Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and Voicemail
  • Workplace Attendant Console and One-X Attendant Console 
  • One-X Portal and Video Soft phone / One X Communicator
  • One-X Mobile/ Preferred Mobile
  • IX Workplaces and Mobile App
  • Agent and CMS Supervisor
  • ASA – Avaya Site Administrator Tool
  • AACC Administrator, Supervisor and Agent
BOOK TODAY

iPECS Cloud and UCP

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  • All i-series handsets & 90 series handsets and Voicemail
  • UCE/UCS Softphone
  • UCE/UCS Mobile Apps iOS & Android
  • iPECS ONE Softphone & Mobile Apps iOS & Android
  • Phonelink 
  • User Web Portals (Cloud and UCP)
  • Cloud Manager Web Portal/UCP Admin tool
  • Cloud and UCP Attendant Consoles
  • iCalls (Tollring) Call Centre product​
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Book Today

Cisco
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  • 78, 79, 88 and 99 series Handsets & Voicemail
  • Cisco Call Manager (CCM) & Self Care Portal
  • Jabber
  • ​​WebEx Meetings
  • WebEx Training Centre
  • WebEx Events Centre
  • Attendant Console Standard and Advanced Console (ARC)
  • UCCX/UCCE and Finesse Agent & Supervisor
  • CUIC Reporting​
Book today

Our Clients

Telephone Trainers Ltd Office:
No 1, 92 Rowditch Furlong, Redhouse Park
Milton Keynes
​MK14 5FU
Registered Office:
31 Walker Avenue, Wolverton Mill East
Milton Keynes
MK12 5TW
Registered in England No: 06612155
VAT No: 928 6728 77
Call us - 01908 106230
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