Telecoms Training Courses

Below are details of all the training courses we specialise in. If any telephone systems are not listed, we are an agency for many other telecoms trainers and can generally source a trainer for most systems.

Avaya IP Office

Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and voicemail
Phone Manager Lite/Pro Training
One-X Portal and Video Soft phone / One X Communicator
One-X Mobile/ Preferred Mobile
IX Workplaces/Equinox Desktop and Mobile
Web Conferencing Collaboration
System Administration Training up to Release 11
Voicemail Pro Administration Training
ACCS Agent, Supervisor and Administration Training
XIMA/CHRONICALL/ACR Agent, Realtime, Recording and Reporting

Gamma Horizon

Avaya Aura

Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and voicemail
One-X Attendant Console and IX Equinox Console
One-X Portal and Video Soft phone / One X Communicator
One-X Mobile/ Preferred Mobile
IX Workplaces/Equinox Desktop and Mobile
Agent and CMS Supervisor
ASA – Avaya Site Administrator Tool
AACC Administrator, Supervisor and Agent

Cisco