Below is details of all the training courses we specialise in. If any telephone systems are not listed, we are an agency for many other telecoms trainers and can generally source a trainer for most systems.

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Avaya IP Office

• Handset and/or Voicemail Training 1600’s,1400, 96/95 series handsets, J Series and voicemail.
• Phone Manager Lite/Pro Training.
• One-X Portal and Video Soft phone / One X Communicator.
• One-X Mobile/ Preferred Mobile.
• IX Workplaces/Equinox Desktop and Mobile
• Web Conferencing Collaboration.
• System Administration Training up to Release 11
• Voicemail Pro Administration Training.
• ACCS Agent, Supervisor and Administration Training.
• ​​XIMA/CHRONICALL/ACR Agent, Realtime, Recording and Reporting

Book Today

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Gamma Horizon

• Polycom Handsets and Voicemail.
• Soft Client
• Horizon Collaborate Desktop and Mobile App
• Receptionist Console
• Integrator
• Agent Client
• Supervisor Client
• Akixi Reporting
• Horizon Contact Agent
  
• Horizon Contact Supervisor
  
• ​Horizon Contact Admin
  
• User Web Portal.
• User Admin Portal.​​​​

Book today

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Avaya Aura

• Handset and/or Voicemail Training 1600’s,1400, 96/95 series handsets, J Series and voicemail.
• One-X Attendant Console and IX Equinox Console
• One-X Portal and Video Soft phone / One X Communicator.
• One-X Mobile/ Preferred Mobile.
• IX Workplaces/Equinox Desktop and Mobile
• Agent and CMS Supervisor
• ASA – Avaya Site Administrator Tool.
• AACC Administrator, Supervisor and Agent.

BOOK TODAY

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iPECS Cloud and UCP

• All 9000 series handsets and Voicemail
• UCE/UCS Soft phone
• UCE/UCS Mobile App
• Phonelink 
• User Web Portals
• Cloud Manager Web Portal / UCP Admin tool
• Cloud and UCP Attendant Consoles
• iCall (Tollring) Call Centre product​

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Book Today

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Cisco

• 79, 89 and 99 series Handsets, Unity Voicemail and Cisco Call Manager (CCM).
• Attendant Console (CUBAC) and ARC Console.
• UCCX and Finesse Agent & Supervisor.
• Unity Personal Communicator (PCA).

Book today

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