We are a specialist business Telecoms training company, offering technical training on your workplace telephone system.
From a desk worker needing to know how to get the best out of their handset, to a homeworker wanting to fully utilise their PC based softphone, to a switchboard operator needing to manage their company calls, to a manager needing to understand how to monitor staff, build wallboards and meet service levels, to an IT department needing to program and maintain the company telephone system.
WE COVER IT ALL..ON SITE ANYWHERE IN THE COUNTRY, LIVE REMOTE SESSIONS AND SOON VIA THE NEW
TELECOMS ELEARNING ACADEMY
From a desk worker needing to know how to get the best out of their handset, to a homeworker wanting to fully utilise their PC based softphone, to a switchboard operator needing to manage their company calls, to a manager needing to understand how to monitor staff, build wallboards and meet service levels, to an IT department needing to program and maintain the company telephone system.
WE COVER IT ALL..ON SITE ANYWHERE IN THE COUNTRY, LIVE REMOTE SESSIONS AND SOON VIA THE NEW
TELECOMS ELEARNING ACADEMY
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Handset users…do you have a Handset question?
How do I transfer a call? Can I add a number as contact in the Directory? Where do I plug in my headset? How can I forward to my mobile? What does DND mean? Voicemail Users…do you have a Voicemail questions? Can I re-record my Greeting? How do I change my password? Can I access my mailbox remotely? What is Voicemail to Email? |
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Switchboard Operators…do you have a Console question?
What is a Park bay? Where are my queuing calls? Can I page the company with announcements? How many calls can I handle at once? What does BLF mean? Softphone users…do you have a pc based phone question? How do I log on? Can I use my softphone at home? Can I make a video call? Can I upload my Outlook Contacts? Can I see my colleagues are away from their desk? Mobile App users…do you have a question? Will it work on my Android mobile? Will it use my data? Can I see my colleague’s presence? Can I instant message my colleagues? Can I dial my mobile contacts via my app? |
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Call Center Managers…do you have a question?
How do I view my agents live? How can I check we are reaching our service level? How do I create a Wallboard? How do I schedule a report? What does ASA and AWT mean? How many calls did we answer last week? Why is Johnny unavailable? Who’s my top performer? Telecoms and IT support staff…do you have a question? What’s the difference between a Pickup Group and a Hunt Group? How do create an Auto Attendant? How do I change the Music on Hold? How do I route a new DDI to HR Dept? How do I create a Group Mailbox? How do I bar International dialling? How do I program user buttons? What does SMDR do, what is VoIP, and are we IDSN or SIP? |
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OUR TRAINING SESSIONS COULD ANSWER ALL YOUR QUESTIONS IN OUR TRAINING SESSIONS
CALL US NOW ON 01908 106230
CALL US NOW ON 01908 106230
Available NOW!
Telecoms E-Learning Academy
All telephone systems soon to be available at the click of a button.
To find out more, call us now on -
01908 106230 or email on e-learning@telephone-trainers.com
"We are always confident that when Telephone-trainers.com carries out training on our behalf, care will be taken by them to treat our customers with the utmost courtesy and professionalism."
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